Ford petition for dodgy powershifts

[kevino]

Originally Posted by Top_Ghia

How many times? When? When was the last clutch put in it?
Give us the whole history of it.
You say many times but won’t give any details. You say constant repairs but won’t give us your vin number so I can verify your claims.
It certainly has been a long road for the dps6(dct250) transmission. There has been many many pcm and tcm updates, there’s also been a few different clutches, the latest of which has different friction material and is getting great results for many people.
There’s been recalls to change tcm strategies to make faults easier to diagnose. You’ve got a 10 year extended warranty on the clutch and tcm.
Name one other manufacturer that has put a 10 year warranty on similar parts?
How can you say Ford is trying to avoid fixing this issue? They fix them every day.

I agree with what you are saying.

In February 2013 my wife purchased a WT Fiesta sedan with powershift new from a southside Brisbane Ford dealer for about 16k.

I guess it was 2014 that the transmission started to play up. We took it to Sunshine Ford on the Gold Coast where we live 5 or 6 times through 2014, 2015, 2016 and lastly February 2017. The first 5 or so times it was TCM adjustment and replacement clutches. Each time we took it back when the transmission went ''off'' they helped us. And lastly in Feb 2017 they replaced the clutch (s?) with a new material-they told me it was ceramic. Since then we have had no trouble with it. Their method of testing the transmission was to load 4 mechanics it and drive it.


The transmission is going well and we have an extended warranty on it.


The car has done 80000kms and we,ll just hang onto it while my wife is happy with it. Its worth f all as a trade in but for us its reliable transport. Nothing else has gone wrong with it.

My statements that our car has been fixed were aggressively rubbished by the OP. But I,m stating what happened with our car.

Our Gold Coast Ford dealer has been excellent to deal with even though we did not buy the car from them.


By the way my car is a 6 speed manual (LZ focus)


Manual gearbox>torque convertor>other auto,s.


Sadly Ford have dropped Fiesta and dropped manuals from the new SA focus.

[Top_Ghia]

Originally Posted by kevino

I agree with what you are saying.



In February 2013 my wife purchased a WT Fiesta sedan with powershift new from a southside Brisbane Ford dealer for about 16k.



I guess it was 2014 that the transmission started to play up. We took it to Sunshine Ford on the Gold Coast where we live 5 or 6 times through 2014, 2015, 2016 and lastly February 2017. The first 5 or so times it was TCM adjustment and replacement clutches. Each time we took it back when the transmission went ''off'' they helped us. And lastly in Feb 2017 they replaced the clutch (s?) with a new material-they told me it was ceramic. Since then we have had no trouble with it. Their method of testing the transmission was to load 4 mechanics it and drive it.





The transmission is going well and we have an extended warranty on it.





The car has done 80000kms and we,ll just hang onto it while my wife is happy with it. Its worth f all as a trade in but for us its reliable transport. Nothing else has gone wrong with it.



My statements that our car has been fixed were aggressively rubbished by the OP. But I,m stating what happened with our car.



Our Gold Coast Ford dealer has been excellent to deal with even though we did not buy the car from them.





By the way my car is a 6 speed manual (LZ focus)





Manual gearbox>torque convertor>other auto,s.





Sadly Ford have dropped Fiesta and dropped manuals from the new SA focus.

Great to hear you’re finally happy with it.
A new Fiesta is coming. The last Fiesta ST was the most fun Ford ever.

[kellyvb]

Originally Posted by Top_Ghia

How many times? When? When was the last clutch put in it?
Give us the whole history of it.
You say many times but won’t give any details. You say constant repairs but won’t give us your vin number so I can verify your claims.
It certainly has been a long road for the dps6(dct250) transmission. There has been many many pcm and tcm updates, there’s also been a few different clutches, the latest of which has different friction material and is getting great results for many people.
There’s been recalls to change tcm strategies to make faults easier to diagnose. You’ve got a 10 year extended warranty on the clutch and tcm.
Name one other manufacturer that has put a 10 year warranty on similar parts?
How can you say Ford is trying to avoid fixing this issue? They fix them every day.

So I’m assuming you work for ford?

The last clutch as I’ve already said was put in by bayford ford within the last few weeks and the car is already playing up again.
And you’re the only person asking for history, VIN etc, and yeah I don’t feel the need to make you believe my issues or give out my VIN to some bloke I don’t even know.... If you are finding some crazy motion that I’m lying as well as the 75,000 others then so be it, that’s your prerogative .

And you can wack an extended warranty for as long as you like on them, doesn’t excuse the fact we shouldn’t need to constantly take our cars back and fourth for repair, because contrary to what you might think some people have jobs and lives to sustain.
And we don’t spend good money on cars to continuously have to take them back.

And it’s well known within the FB group about ford giving it the whole “oh you’ve got the latest clutch blah blah blah”, yet nothing ever changes lol.

They put a bandaid on them every day, not fix them, they can’t be permanently repaired, and if you think they can please come for a visit and let my local ford know how to do this.

[kellyvb]

Originally Posted by Franco Cozzo

Does this result from Ford surprise anyone? They've got a solid history of trying to get out of warranty/recalls.

Ford Pinto - cheaper to compensate victim families than recall every car.

Ford Explorer - tyres exploding on vehicles, Ford blames Firestone, Firestone blames Ford, ends 100+ year business partnership between Ford and Firestone.

Ford Territory - Initially denies poor front suspension/steering design causing premature ball joint failures that cause loss of steering.

Ford Focus - DSG failures in both dry and wet clutch versions en masse, won't cover under warranty.

There's a member here on AFF called Yellow Festiva, me and him both bought new LV TDCI Focus around the same point, his was the DSG Powershift variant when it was only on the diesels prior to the LW being released - he had DSG issues and a failure around 60,000km and got the same issue about warranty prior to this blowing up big time a model and years later.

His was the supposedly better wet clutch variant fitted to the diesels, still failed, still knocked back for warranty.

They were absolute turds back then and they still are now.

Torque converter > everything else.

Most of the issue is we've got weak laws, we don't have lemon laws like other countries, like VW Diesel and owners in the USA getting compensation and VW owners in Australia getting nada except revised ECU calibration making the car slower, thirstier and devalued.

Kelly - unless you're prepared to fight this every step of the way, just fight to get it sorted at no cost, then flog it off and buy something with a normal auto.

One of my olds man's workmates bought a new DSG Focus and ended up scoring a new Mustang as compensation as long as she didn't talk about the issues - see if you can extort something nice out of them ;)

Funny you say that because in the paperwork I got sent with my latest offer of $9,200 from ford there was hush hush paperwork, stating I basically shut up about it and exit the class action if I take the offer lol...

How they’re treating customers with these cars is appalling and the $10 million fine seems to have done f all unfortunately.

And also unfortunately for me, I can’t afford to just cut my losses, I don’t have the means to just go out and buy a car the same and lose out.

And someone else mentioned in this thread that they knew someone who got a mustang replacement, that’s incredible.
Like I’ve said to them, I’m happy with a replacement exactly the same as my car but not in the time era of the recalls.

I should hear early next week (hopefully tomorrow) what my outcome will be .
And I’m willing to fight, don’t worry about that lol, I’ve already bugged the crap out of them.
It’s just so stressful and annoying and the anxiety is unbearable.

[au2000]

[QUOTE=kellyvb;6261363]Funny you say that because in the paperwork I got sent with my latest offer of $9,200 from ford there was hush hush paperwork, stating I basically shut up about it and exit the class action if I take the offer lol...


& that.. Is the most telling part.. if it was not such a massive issue, there would not be a class action nor would the offer be conditional to be quiet.

[Rallye Sport]

So under the premise that you can buy one of these second hand then expect a new car as a replacement shouldn't we all be grabbing one now and marching down to the Ford dealer to demand a brand spanker? If that was the case I'd even consider signing up to facetube for it.
At the end of the day Kelly you say its causing you stress and anxiety, personally I'd just take the pay out. Lifes to short for moral crusades. Thats just my opinion though

[Top_Ghia]

Confidentiality clauses are common in almost all legal settlements. But somehow you make it out to be some big conspiracy.
No I don’t work for Ford.
But I suspect they’ll be reading this and it may not help your case. Are you spewing all the same dribble on FB? Probably not a smart move.

[roKWiz]

I don't know nothing about these cars, I'm just looking at this from a total outsider prospective but.....
If its not such a big deal as you say, why would Ford be offering money if it was bought second hand from a non Ford dealer ?

[kellyvb]

Originally Posted by Rallye Sport

So under the premise that you can buy one of these second hand then expect a new car as a replacement shouldn't we all be grabbing one now and marching down to the Ford dealer to demand a brand spanker? If that was the case I'd even consider signing up to facetube for it.
At the end of the day Kelly you say its causing you stress and anxiety, personally I'd just take the pay out. Lifes to short for moral crusades. Thats just my opinion though

I don’t necessarily want a “NEW” car, but I want a replacement over a refund because of my personal circumstances- I don’t have the means to go buy a new vehicle without currently having one and can’t afford to go without one in the interim because I need to get my son around, among other things.

Under the ACL the law states repair, replace or refund.
Given they can’t permanently repair, that’s out of the question.
To replace they need to give me a car other than the defected era I think it’s approximately 2011-2016.
Or a refund.
And it’s not a moral crusade, it’s to get what I deserve. And I won’t give up no matter what it causes me because with $9200 I can’t buy the same kind of car I have now, and why the hell should I lose out because of their stuff up.

People taking these ridiculous offers is why ford keep doing it, because they know some will.

[kellyvb]

Originally Posted by roKWiz

I don't know nothing about these cars, I'm just looking at this from a total outsider prospective but.....
If its not such a big deal as you say, why would Ford be offering money if it was bought second hand from a non Ford dealer ?

Sorry is this directed at me?

They are offering because they are the MANUFACTURER.
The only way I’m not covered is if I had bought it from private sale or auction.

[kellyvb]

Originally Posted by Top_Ghia

Confidentiality clauses are common in almost all legal settlements. But somehow you make it out to be some big conspiracy.
No I don’t work for Ford.
But I suspect they’ll be reading this and it may not help your case. Are you spewing all the same dribble on FB? Probably not a smart move.

How am I making it out to be a big conspiracy?
Why basically tell me to shut up if there’s nothing wrong with the cars.
And if you don’t work for ford then why do you need my VIN number ?
what can you do for me from a ford perspective if i give You my vin, will you chase up the repairs? will you get onto customer service & push my case for repairs? cause if not whats the point?

And I truly hope they are reading this, because that doesn’t bother me one bit, it’s not like they wouldn’t have some creeper in the closed group on FB, it’s not just about me, it’s about the thousands of others going through this bull as well.
I’m the one who started the petition. I’ve also contacted 60 minutes, ACA, The project, and a few morning shows. I’m also currently liaising with ACCC regarding my case and sending them all correspondence between myself and ford.

People have tried the sit back and shut up method and it’s done f all....

[BENT_8]

Heres the way I see it...

Kelly's Titanium if on the used car dealer market would retail for around $13k.
https://www.gumtree.com.au/s-ad/glen...ack/1208125225

I think it would be fair to say Kelly shouldn't be disadvantaged in moving the car on as the problem is a manufacturing fault beyond her control, so at a minimum she should be compensated on what a now 6yr old Titanium Focus is worth as above, $13k.

The other option is for Ford to exchange the car for an LZ auto trend which are retailing for around $15-17k and therefore would have been traded for $12-14k

https://www.gumtree.com.au/s-ad/chri...dan/1203896182

It wouldn't be costing Ford anything to exchange in this manner.

My2c.

[Junkyard-Dog]

Funny how much I've abused BTR 4 speed autos over the years - burnouts, hard launches, neutral drops, etc and I've never killed one.

Theres a certain value in old school technology.

[au2000]

Originally Posted by kevino

I agree with what you are saying.

In February 2013 my wife purchased a WT Fiesta sedan with powershift new from a southside Brisbane Ford dealer for about 16k.

I guess it was 2014 that the transmission started to play up. We took it to Sunshine Ford on the Gold Coast where we live 5 or 6 times through 2014, 2015, 2016 and lastly February 2017. The first 5 or so times it was TCM adjustment and replacement clutches. Each time we took it back when the transmission went ''off'' they helped us. And lastly in Feb 2017 they replaced the clutch (s?) with a new material-they told me it was ceramic. Since then we have had no trouble with it. Their method of testing the transmission was to load 4 mechanics it and drive it.


The transmission is going well and we have an extended warranty on it.


The car has done 80000kms and we,ll just hang onto it while my wife is happy with it. Its worth f all as a trade in but for us its reliable transport. Nothing else has gone wrong with it.

My statements that our car has been fixed were aggressively rubbished by the OP. But I,m stating what happened with our car.

Our Gold Coast Ford dealer has been excellent to deal with even though we did not buy the car from them.


By the way my car is a 6 speed manual (LZ focus)


Manual gearbox>torque convertor>other auto,s.


Sadly Ford have dropped Fiesta and dropped manuals from the new SA focus.

Probably not a fair comparison saying that ford fixed a manual focus compared to the OP's auto issues

[au2000]

Originally Posted by Junkyard-Dog

Funny how much I've abused BTR 4 speed autos over the years - burnouts, hard launches, neutral drops, etc and I've never killed one.

Theres a certain value in old school technology.

car's are now days seen as pure throw away objects now I guess, on the road to a future of "shared vehicles" I guess which i'm not looking forward too.

[prydey]

Originally Posted by au2000

Probably not a fair comparison saying that ford fixed a manual focus compared to the OP's auto issues

yes, that wouldn't be a fair comparison, which is why he is talking about his Fiesta with the powershift.

[roKWiz]

Sorry is this directed at me?
They are offering because they are the MANUFACTURER.



kellyvb, No Top-Ghia, doesn't think its a big deal but I would from what I'm reading.
I reckon I would have better things to do than go back and forth to a dealer wanting them to fix a bl**dy car. You should be charging Ford at an hourly rate, your time.

[prydey]

Originally Posted by Franco Cozzo

Does this result from Ford surprise anyone? They've got a solid history of trying to get out of warranty/recalls.

Ford Pinto - cheaper to compensate victim families than recall every car.

Ford Explorer - tyres exploding on vehicles, Ford blames Firestone, Firestone blames Ford, ends 100+ year business partnership between Ford and Firestone.

Ford Territory - Initially denies poor front suspension/steering design causing premature ball joint failures that cause loss of steering.

Ford Focus - DSG failures in both dry and wet clutch versions en masse, won't cover under warranty.

There's a member here on AFF called Yellow Festiva, me and him both bought new LV TDCI Focus around the same point, his was the DSG Powershift variant when it was only on the diesels prior to the LW being released - he had DSG issues and a failure around 60,000km and got the same issue about warranty prior to this blowing up big time a model and years later.

His was the supposedly better wet clutch variant fitted to the diesels, still failed, still knocked back for warranty.

They were absolute turds back then and they still are now.

you should get a job writing for a newspaper, with the way you have tried to be 'sensationalist'.

you know 1 person who has had a failure with his wet clutch version powershift, so that equates to 'en masse' failure? yeah, ok then.

[Franco Cozzo]

Originally Posted by prydey

you should get a job writing for a newspaper, with the way you have tried to be 'sensationalist'.

you know 1 person who has had a failure with his wet clutch version powershift, so that equates to 'en masse' failure? yeah, ok then.

https://www.ford.com.au/about-ford/n...ating-to-hand/

I knew Adelaide was half an hour behind Melbourne but I didn't realise it's still 1999 over there

Still DSG, still junk, still got issues hence why they've magically gone back to an auto with a torque converter.

[kevino]

Originally Posted by au2000

Probably not a fair comparison saying that ford fixed a manual focus compared to the OP's auto issues

No reread it. My wifes car was fixed. As stated its a 2012 WT Fiesta sedan with powershift.


The LZ Focus at 81000kms has been faultless.

[prydey]

Originally Posted by Franco Cozzo

https://www.ford.com.au/about-ford/n...ating-to-hand/

I knew Adelaide was half an hour behind Melbourne but I didn't realise it's still 1999 over there

Still DSG, still junk, still got issues hence why they've magically gone back to an auto with a torque converter.

Not sure what you are on about. Diesels still use the wet clutch powershift. It's a very good gearbox.

[au2000]

Originally Posted by kevino

No reread it. My wifes car was fixed. As stated its a 2012 WT Fiesta sedan with powershift.


The LZ Focus at 81000kms has been faultless.

Ahh did not realise u were referring to two different vehicles, maybe should get your ford dealer to tell ford au how to fix the op's transmission then lol

[kevino]

Originally Posted by au2000

Ahh did not realise u were referring to two different vehicles, maybe should get your ford dealer to tell ford au how to fix the op's transmission then lol

These transmissions can be fixed. But there are Ford dealers and then there are other Ford Dealers I guess.


Maybe they like me...I took my wifes car (Fiesta) in for its annual service two weeks ago. They gave me a Mustang GT V8 loan car..then rang me over two days as they were doing some recall work on door latches to ask if they could keep it an extra two days. Sure... I said got to quite like that Mustang...did 400kms in it.

[GTLEGEND]

Originally Posted by kevino

These transmissions can be fixed. But there are Ford dealers and then there are other Ford Dealers I guess.

Yes how true is this. A lot of dealers have become complacent about the whole shudder scenario. There has been a lot of success with the B level clutch (the latest) but what they need to understand is other factors can also cause the same symptoms. Apart from engine or trans oil leaks that contaminate the clutch, anything that excites the trans input shaft can create the same affect. For example an engine tune issue like a misfire or collapsed engine mount can create a frequency that then excites or vibrates the input shaft and you get a shudder feel as well. No matter how many clutches you put in these things, if there is another issue and its not rectified then the shudder will persist. The issue is that dealers hear the word shudder from the customer, don't ask questions when where how and road test to confirm and just assume it the clutch. Replace the clutch, create a false repair history and issue is still there. I have also seen where the vehicle had a brake shudder and the clutch was replaced for. Collapsed engine mounts from bad dealers not supporting the engine when the trans is out and just letting the engine, drive shafts etc just hang there with no support and cause the damage that then create the same symptoms. The last few I have seen that are vehicles getting on in age have been spark plugs causing a misfire and creating the same symptom.

Dealer needs to spend a little more detail diagnosing the issue. Did the dealer go for a drive with the customer to confirm when the shudder occurs as the original issue was only a take off shudder that was caused by a faulty input shaft seal.

Then there are others that just jump on the band wagon when they have no issue at all.


I hope the OP issues get solved soon, no one wins from an unhappy customer.

[au2000]

Gt legend, as always, a calm, direct and open reply from someone who actually knows, I'm sure all of us reading that have learnt something new about these shudder issues

[prydey]

If I knowingly buy a Focus with the affected powershift, am I entitled to free repairs from a Ford dealer? Anyone know?

If not, anyone know the approximate cost of a repair using these new 'B' clutches and TCM if required?

[GTLEGEND]

Originally Posted by prydey

If I knowingly buy a Focus with the affected powershift, am I entitled to free repairs from a Ford dealer? Anyone know?

If not, anyone know the approximate cost of a repair using these new 'B' clutches and TCM if required?

If the vehicle is within the extended warranty of the clutch and TCM then yes, pending that is the cause of the issue. If the vehicle is out of its 3 year/100K km warranty (remember none of these cars were around for the 5 year/unlimited) and its diagnosed with another issue like I advised below with a misfire etc, then no its not covered (unless its still under new car warranty). TCM's should all still be covered as they had a 10 year warranty which would mean even the earliest built cars would run out in 2020, but it would need to be diagnosed with evidence it is at fault, its not going to get replaced for no reason. You would have to look at the specifics of each vehicle as the clutch/trans warranty changed depending on build and year. A VIN would verify what warranty's are still applicable.

[Vesper Martini]

Originally Posted by kellyvb

Well I had no need to contact the previous owner until I discovered all of this, and the history is basically the same with the old owner as what I’m experiencing.

Ok but the previous owner took a trade trade in. probably when the car reached 3 years as many do.
we established there was no buy back on this car, which to me means there's no reason Ford should be able to re sell it.

Why not take the $9200 offer you mention in post #15 that's seems more than fair, the car is over 6 years old now yes?

for example if you had another brand of car like an i30 of the same age that's all you would get as a trade too.

[Vesper Martini]

Originally Posted by Bevsta007

Ok but the previous owner took a trade trade in. probably when the car reached 3 years as many do.
we established there was no buy back on this car, which to me means there's no reason Ford should be able to re sell it.

Why not take the $9200 offer you mention in post #15 that's seems more than fair, the car is over 6 years old now yes?

for example if you had another brand of car like an i30 of the same age that's all you would get as a trade too.

edit I see now yours is a Titanium, could be worth a little more as a trade in but not much.

[prydey]

Originally Posted by Bevsta007

edit I see now yours is a Titanium, could be worth a little more as a trade in but not much.

I was having a browse last night thinking I could upgrade the wife's focus for not much, and titanium models are selling (well, advertised) up to $15k, give or take depending on all the usual factors. Doubt you'd get $9 for trade.

I feel for Kelly, however it would appear that they are repairable if you can find a dealer willing to spend the time on proper diagnosis.