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Old 23-05-2018, 10:54 PM   #31
stig_3754
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Default Re: Ford - very very lousy service
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Originally Posted by kazawaki View Post
I see a few here bagging her for contacting customer service,well your 500ks away from a dealer so what do u do call batman ?????. Secondly what is that department called again ???? yep ford CUSTOMER service
I believe people are bagging the OP because it appears that they used the website and an online form/email to contact Customer Service, when it's pretty clear that a phone call to either Customer Service or the nearest dealer (using the pic on post 11 for example) would've been a much quicker way to get a response in this situation.
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Old 23-05-2018, 11:16 PM   #32
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Default Re: Ford - very very lousy service
Isn’t there a list of dealers in the owners manual ?
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Old 23-05-2018, 11:23 PM   #33
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Default Re: Ford - very very lousy service
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Originally Posted by marty351 View Post
Not the trannys fault?
jeffrey?
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Old 23-05-2018, 11:55 PM   #34
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Default Re: Ford - very very lousy service
Nope, you have a website that says customer service then that is what one can reasonably expect in 2018 so I agree it is substandard. But unfortunately this is nothing new from Ford Aus.
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Old 24-05-2018, 08:08 AM   #35
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Default Re: Ford - very very lousy service
The OP has done nothing plenty of members haven't done before, have a vent about the awful service from Ford. 'They all do that', right?

Admittedly I probably wouldn't bother signing up to a forum just to do that.
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Old 24-05-2018, 02:30 PM   #36
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Default Re: Ford - very very lousy service
So travelling somewhere 500KM from the nearest Ford Dealer? surprised there was cell phone coverage to look up the website..

I'm curious to know more, I'm thinking a van was towed till the trans overheated.
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Old 25-05-2018, 09:50 PM   #37
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Default Re: Ford - very very lousy service
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Originally Posted by pottery beige View Post
im with the OP

what sort of bucket of **** has a trans crap itself at 62k
It's called a 6R80....always seems to have a recall, a software update, or just breaks. Hope the new 10 speed is better.
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