The drop has been due to many customer service issues.
From simple matters not returning calls....silly incompetence on re calls and more.
I heard here in Sydney one dealer caused huge issues, those additional Warranty extensions over the Factory one this dealer suddenly was not a Jeep dealer anymore, or maybe he was pushed out by Jeep can't confirm.
I was told many clients with those 2nd party warranties were burnt or left out in the cold.
My wife's Patriot
abs module after fitment needed to be vin unlocked, due to this dealer change only 2 dealerships around the northern region handled servicing, they were booked out for months and a new one was being set up the north side - was a PIA getting this cleared up.
So overall the cars are what they are, pretty good and some may suffer the re call etc but the main has been just bad management the word is incl from HQ.