hehe Fiesta Man, I share some of your issues but let it go. Something 'positive' has happened so let's leave it at that.
I don't know and don't wish to speculate about Polites motives however at the end of the day my philosophy is to give the small guy a chance to fix something but within a very short period go straight to the top if I don't see any action. In the
OP's case, if he'd done that before all the grief he may have had a different outcome. Lesson learned I guess.
If you really really really want to be tehcnical, Polites will have to pay in the sense that he will lose (or not make) money. Warranty jobs are money for jam for dealers. Typically they like bloating the figures wherever they can. So essentially he's missing out on making more money. Either way it doesn't matter. Hopefully it'll get sorted.