Quote:
Originally Posted by Notlovingthemondeo
Ford told me 2 months ago that it was covered under warranty and not to worry about it.
Today they've gotten back to me and are refusing to repair it because adjustments are only covered for 15,000KM/12 months.
This is contradictory to the warranty booklet that says adjustments are covered for 100/000km or 3 years.
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When you say 'Ford', do you mean the dealer or head office? Because if you're not happy with the answer your dealer gives, go to another one.
Good luck with your claim.