Quote:
Originally Posted by Crazy Dazz
Unfortunately this is the downside to being an American Company, and their litigious environment.
In Australia, to sue somebody you must prove that you actually suffered a loss, and damages are generally limited to actual losses. America is the home of Mass Tort. The actual loss is insignificant and almost irrelevant. It is the amount the parasitical lawyers can extract for "Emotional Distress" and Punitive Damages that is the gravy train.
So as an Australian, if you discover there is a problem, you're inclined to own up, recall the product, and try to fix the problem. You figure the customer loyalty and reputation value probably outweigh the costs. (Perhaps not for a whole transmission, but certainly for something smaller.)
But not in America. There even a small fault can be worth big bickies in court. So the strategy becomes one of deny, obfuscate, deny again, and then outright lie. It's led to the scenario where every fault is viewed in terms of litigation. And sadly, the result is that it is almost always cheaper to never admit there is a problem.
That also explains why they persisted with the PS right through the model life. Last thing you want to do is tacitly admit its faulty by replacing it.
It's like tobacco. An Australia would just say "well of course smoking is bad for you, if you don't like it, don't smoke." Whereas in America, they stand in Court, Hand on the Bible and swear that they are not aware of any health or addiction problems.
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An in saying all of that,all most regular folks got for the Explorer rollover
was basically a $500 voucher on a new Ford
Be under no illusion, most of the class action suits are get rich schemes for the lawyers
while their customers get to pick over whats left after the lawyers get paid.......
Here in Australia, my wife's permanent disabilty claim, lawyers get 60% of the payout....