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Old 11-01-2013, 10:48 PM   #76
oztrev
Regular Member
 
Join Date: Aug 2011
Posts: 43
Default Re: Outstanding service!!

S & B Automotive in Sunbury, Vic did a roadworthy on my car yesterday as I needed one to transfer rego from TAS to VIC. Michael (the mechanic) let me stay and chat with him while this was done, and all good with the car as expected.

Today I transferred the reg, and removed the TAS plates and found the holes for the rear were too wide for premium plates that I have. I wasn't going to drill holes in my boot so went to the local Ford dealer, but they were too busy to help me; on a whim, I went back to S & B, and Michael fit me in, then and there no problem. Ten minutes later all was sorted. This customer service (even though a trivial job) is what turns a $20 customer into a repeat customer with who knows what $ value in future jobs.
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