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Old 29-04-2018, 04:26 PM   #555
KosCo
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Join Date: Jun 2013
Posts: 146
Default Re: 2011 Ford Focus Sport, Transmission Shudders :(

According to the news releases –

FORD Australia has been slapped with a record $10 million fine by the Australian Competition and Consumer Commission for “unconscionable conduct” for failing to fix dodgy transmissions on 10,500 cars made between 2011 and 2015.

“In most cases, Ford refused to provide a refund or no-cost replacement vehicle to consumers, even after vehicles had undergone multiple repairs that had not resolved consumers’ complaints,” said Mr Sims. Under the deal agreed to by Ford and the ACCC — and approved today by the Federal Court — Ford Australia says it will establish an independent complaints review program “for customers who requested, but did not receive, a refund or no cost replacement vehicle between 1 May 2015 and 1 November 2016.”

Wow – so only those owners “who requested, but did not receive, a refund or no cost replacement vehicle” seem to be in line for some compensation.

How about all the other LW owners – every LW owner has suffered financially because the LW vehicle is now not worth as much as a trade-in or a private sale because of the problems associated with the transmission. All LW vehicles are tarnished. Most original owners would not have been in a position to trade-in or sell a virtually new vehicle. I imagine most (including myself) just wanted a fix for their vehicle and followed the obfuscation provided by Ford.

Nothing has been said about what is happening to owners who are still having problems. Seems as if Ford is getting off quite easily overall.
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