[Mondaveo]

For some reason they keep changing my case manager. Latest one is Carmel. Rang last Wednesday, they've knocked me back for a second time. A bit surprised because I thought I had some good arguments, but they just keep repeating that the car is out of warranty.

What a joke, they didn't fix the issue when it was in warranty either. Way to win over customers, I doubt the missus will ever allow me to buy another Ford.

I've now lodged a complaint/request for advice with fair trading so we'll see how that goes. Although the repeated knockbacks tells me they must be pretty sure of their legal obligations (i.e. none) I'm not about to let them off easy. I think though I'm going to have to just get the thing fixed in the meantime and then the claim will be for reimbursement later.