[AlanD]

For the record.

Date MA advertised 15/09/2018

Date of call to Dealer and FCS 20/09/2018

Date new owner took delivery 06/10/2018

Date letter received from FOMOCO 08/10/2018

If the letter had arrived on the Friday (05/10/2018) I would have contacted the new owner and discussed delaying pick up until after the car had had the air bag work done - which would not have been a problem as I had undertaken to have the 105000 km service completed prior to handover.

So from our point of view we have been badly affected by Ford's mismanagement in regard to this recall since one arm of the Company (Customer Service) is providing quite improper advice to customers and another is actioning the ACCC requirement now that adequate stock of replacements are available.

Draw your own conclusions.

Cheers