Quote:
Originally Posted by kypez
But if you answer honestly, you get taken over the coals by the sales Rep! I had a terrible experience with my Mach 1 purchase and the initial rep left who was poor. New guy didn't do too much better. Overall, it was bad. Sad as much and got a heated call from the sales guy afterwards.
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Generally I knew if I was going to get a good or bad review at time of delivery. I was far from perfect and sometimes things happened outside of your control.
I personally never contacted a customer directly over their customer survey - whether good or bad. I would only contact them if they mentioned something on their survey that I could personally fix.