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Old 28-02-2019, 12:09 PM   #1
Faolan
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Join Date: Mar 2016
Posts: 36
Default Ford service centres (face palm)

So 200000kms just ticked over. Time for belts and water pump to be replaced.
Fixed price Ford servicing for belts $810. No price for water pump.
So I go direct to Service centre for quote.

1. quote $1600+ for belts
me: that can't be right Ford Fixed is $810
dealer: yes you are right $810
me: Ok. how much for the water pump
dealer: $1700+
me: that can't be right, you basically have to loosen the water pump to take off the belts, I was expecting 30min labour+ part cost
dealer: Ok. $600

2. Ultratune
me: belts and pump quote please
UT: $1175
me: sweet. book it. wait. does that include the pump?
UT: pump will be extra $390-440
me: what? if ford is $810 for belts, how can you be $1175?
UT: we include seals, tensioners and pulley's, ford don't.
me: Don't have $1600. Cancel please.

How hard is it?
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Old 01-03-2019, 11:33 AM   #2
Faolan
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Join Date: Mar 2016
Posts: 36
Default Re: Ford service centres (face palm)

So according to Ford Australia, the Ford service centres compete against one another for business.
This means that various items may or may not be included in the fixed price servicing. An individual quote from each dealer can be requested and the exact items and costs to be included can be requested, but the price may vary.


Kicking Ford servicing to the curb.
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Old 06-03-2019, 06:37 AM   #3
bundybear75
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Location: Goulburn NSW
Posts: 316
Default Re: Ford service centres (face palm)

Quote:
Originally Posted by Faolan View Post
So 200000kms just ticked over. Time for belts and water pump to be replaced.
Fixed price Ford servicing for belts $810. No price for water pump.
So I go direct to Service centre for quote.

1. quote $1600+ for belts
me: that can't be right Ford Fixed is $810
dealer: yes you are right $810
me: Ok. how much for the water pump
dealer: $1700+
me: that can't be right, you basically have to loosen the water pump to take off the belts, I was expecting 30min labour+ part cost
dealer: Ok. $600

2. Ultratune
me: belts and pump quote please
UT: $1175
me: sweet. book it. wait. does that include the pump?
UT: pump will be extra $390-440
me: what? if ford is $810 for belts, how can you be $1175?
UT: we include seals, tensioners and pulley's, ford don't.
me: Don't have $1600. Cancel please.

How hard is it?
https://www.ebay.com.au/itm/Gates-Ti...b5Wz:rk:1:pf:1

Wonder if Ultratune would install customer supplied parts? The kit is approx $185 from the UK (for the MC TDCi) plus an accessories belt ($60??), coolant and labour

It took me two days to do myself, but I'm not a mechanic and dont have access to a hoist. The timing gear lockup kit was another $50 or so
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Old 06-03-2019, 10:59 AM   #4
Faolan
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Join Date: Mar 2016
Posts: 36
Default Re: Ford service centres (face palm)

have a quote from Transtate Tyres in Tuggeranong for $1175 belts and pump through Autoguru. I specified must include seals, pulleys and tensioners.
Its about what I expected to pay, so will probably go with them. The breakdown was $220 pump $955 for belts.
I was not happy so emailed Ford telling them the story. Apparently a case mgr has been appointed, so will follow up with that as well.

#keepingthebastardshonest



also winged about the funny noises in my new transmission

Last edited by Faolan; 06-03-2019 at 11:13 AM.
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Old 20-06-2019, 07:51 PM   #5
stefcio007
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Join Date: Jan 2016
Location: Victoria
Posts: 649
Default Re: Ford service centres (face palm)

Quote:
Originally Posted by bundybear75 View Post
https://www.ebay.com.au/itm/Gates-Ti...b5Wz:rk:1:pf:1

Wonder if Ultratune would install customer supplied parts? The kit is approx $185 from the UK (for the MC TDCi) plus an accessories belt ($60??), coolant and labour

It took me two days to do myself, but I'm not a mechanic and dont have access to a hoist. The timing gear lockup kit was another $50 or so
My dad buys Ford OEM parts and gets Ultratune to install them for him.
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