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Old 08-09-2012, 12:51 AM   #67
Buntz
Straight Eight
 
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Join Date: Mar 2011
Location: Western Australia
Posts: 2,050
Default Re: Outstanding service!!

Like I posted in my thread about my new car. Got a transmission oil cooler fitted to my BA a week ago. Only to discover yesterday that trans oil was leaking down the onto the ground from the right hand front bumper inside.

Took it down to Geographe Ford in Busselton. And they immediately, and I do mean immediately got it in the workshop and fixed the problem in about 45 mins. My problem was their priority. A hose clamp had a "sharp edge" and cut into the hose when it expanded and became softer when hot. So he shortened the hose, fitted a new clamp and topped it up with oil. No charge of course. And these thing happen. Didn't want it to happen in the first place, but I can't argue with how they went about resolving it. It was not put off or booked in, it was priority one.

And hey... this is probably SOP. But that can vary with dealers.

So well done Geographe Ford.
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