[Mr Brooksy]

Just make a point of gently rubbing their noses in it when you go to buy another car... Something along the lines of...

Go into the dealer get their best price, thank them for their help, say it's a shame they had messed you around so many times before as you'd consider their offer but alas you're off to another dealer to see if they can match or beat their quote. Walk out with a smile.

When I was helping the organisation I work for with their fleet of company cars we would always go into dealers that the driver's had services done including those that had treated us (mainly the driver's of the cars) like rubbish before, get a quote and let them know that because of their previous poor service they will not get this chance to supply us with our allotted state wide fleet needs. If of cause they wish to prove that they can look after us, then we will consider them again in the next run in about 3-6 months depending on their service to the driver's if the cars in question experience with them.

We realised there was no point in being blown off by a dealer and never go back, because a) we needed a lot of cars regularly b) they won't change unless they get hit in the pocket. So we always politely let them know their shortcomings and what that cost them and why, and let them know we were keeping tabs on them for the future.

Only the Ford dealer in Newcastle was a serial offender in all of NSW at that time.