Quote:
Originally Posted by BENT_8
Yep, and as I said, no good offering big warranties if the punters think its all BS, the best thing you can do is show them that you're fair dinkum by fixing **** without making the punter feel like they're doing them a favour.
When I took my KIA in for its complimentary service they asked me if I needed anything taken care of, left me wondering how a company can have that attitude towards an $18k item when we hear horror stories on cars worth 2 and 3 times that from others, not necessarily Ford products.
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Maybe I've been doing something wrong however I've always been asked if I need anything done at the first complimentary/peace of mind service for our BA, FG, and 2 Territorys and Transit Custom and after routine servicing had a follow up call a day or two later to see if all was good post service.