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Originally Posted by deesun
Get a hold of Ultra Tunes head office fax and send them details in writing. Use your time effectivly this weekend and write write without too much emotion or threats. Include things like what the mechanic said. Possibly ring them first thing Monday and get the name of the person at Customer Relations so that you can direct the fax to the right person. Unfortunatly you should still pay the bill but you also have to give them the opportunity to fix it though it seems the mechanic is at a loss anyway.  : |
This is the correct approach. We've used several Ultratune shops over the years, mostly with great results. The national warrenties have always been honoured & made good with no fuss.
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2017 Mustang Lightening Blue, Cobb Intercooler, CAI, AccessPort, Turbo Blanket & V2 Exhaust, Mishimoto Down-Pipe & Overflow Tank, GFB DV+, Custom CRD Tune. Ford Performance Short Throw Shifter & Strut Brace. DBA T3 Brakes & Pads. Braided Brake Lines. H&R Coilovers. Anderson CF Track Pack Spoiler & Tailgate Panel. Blue CF/Leather Steering Wheel.
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