dont pay them they are there to diagnos and find the problem . not assume something and do it then charge you anyway. they should have charged you for time spent on diagnosis and kept you informed of their findings , quite clearly they didn't do this . at the end of the day they were not capable of finding the problem, they didn't fix it , they didn't inform you of this , and done something differant to what theey told you they were going to do. if you have no success you dont charge more than labour time if at all.
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